1. APPLICABILITY

For your order at Soova hold the subsequent terms and conditions below.

2. ORDERS

All details of goods and prices on our website are nonobligatory and without commitment.

-Ihre Bestellung können Sie im Webshop abgeben. Bestellungen werden erst mit Zugang bei uns wirksam. 

You can order the products in the online shop. When the order comes through to us it will be valid. 

With your order you offer to complete a contract to the following regulations, terms and conditions to which you are committed 14 days after your order.

Our goods are only available for private customers. Commercial resellers will be asked to get in touch with us via email: This email address is being protected from spambots. You need JavaScript enabled to view it.

After your order you’ll receive an order confirmation and the receipt via email. 

3. AVAILABILITY OF OUR PRODUCTS

If the ordered products are storing, the order will be processed and sent in within 4  business days (Monday to friday). Please be aware that shipping- and delivery date are just estimations from our side and are non-binding.

When your order includes more than one product, we are entitled to send the delivery in parts.

We are endeavored that all our offered products are in stock. It can occur that products are not available for some reason like they are sold out. In this case you’ll be informed immediately and get an offer for an alternative product. 

Orders with the choice of self pickup (at the shop Lindengasse 31-33, 1070 Vienna), will be informed via email, as soon as you order is prepared and ready to collect. 

A hint for your order: if you want to know more about the availability of a product, contact us via phone: +43 6805047259 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. (Monday to Saturday: 11am-6pm)

Individual order: it is possible to reorder a product (if the material is still in stock). It can take up to two weeks for the production and will include a small extra charge. In this case please contact us via email: This email address is being protected from spambots. You need JavaScript enabled to view it. if it is possible.

4. Delivery

We deliver our products worldwide.

The listed prices include 20% VAT. in addition of shipping costs. For regular deliveries in Austria we charge a fixed rate of 5€ for packaging und shipping.

For deliveries in other countries of the European Union we charge a fixed rate of 15€ per order.

Non EU-Countris on demand. contact us via mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Orders with a purchase value of 100€ will be freed from shipping costs. 

No extra charges for self pick-up orders.

5. OWNERSHIP

The products are in possession of Soova until the complete payment of the order.

6. PAYMENT TERMS

Payment option: via PayPal or bank remittance. If there’s no payment within 14 days we’ll assume an avoidance of sale and will cancel the order.

Paypal: Your order will be sent immediately within 4 business days. Except the products are not in stock. (check article three for the availability of the goods)

Bank Remittance: Your order will be shipped after the receipt on money. Except the products are not in stock. (check article three for the availability of the goods)

Account Information: Please transfer the outstanding amount to the following account.

Martina Schneider

Bank Austria 

IBAN: AT09 1200 0100 0021 3362

BIC: BKAUATWW

7. VERIFICATION, GUARANTEE
The legitimate verification- and guarantee-appointments do apply.

8. DAMAGE COMPENSATION, ACCOUNTABILITY
Requirements from the customer on damage compensations - it does not matter for which reason - are constricted in all options when Soova deliberate or careless the damage determined. 

- ACCOUNTABILITY after 6 Months buying our products

  • If it comes to a claim, please get in touch with us via mail: This email address is being protected from spambots. You need JavaScript enabled to view it. to manage the execution
  • A repair can last within 4 weeks. 

9. RESHIMPENT

Online Shipping:

- Sale or return 14 days after you get our delivery.

  • The products have to be unwashed, unworn and not damaged. If you want to execute your right of rescission, you have to send us the reason via E-Mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) why you have sent it back. 

  • You have to send us the products within 14 days, from the day you get our delivery, back or you bring it to our shop.

  • Shipping costs from the return-sending will carry the customer.

- Reduced Products can not be exchanged. 

  • If we accepted your return-sending you will get a credit voucher in merit of the exchanged products via E-Mail.

10. OTHER INFORMATIONS

Copy Right and trademark

- The complete content is protected by copyright and go under Soova. All Rights are reserved.

-   All Pictures, copy rights and other trade mark rights on our homepage www.soova.at go under Soova.

  • An Application without explicit acceptance is not allowed. 

11. PRIVACY
We follow, especially when it comes to your personal data, the legitimate instructions from the Austrian privacy protection.

In our Shop:

- The same terms of service count. 

In our shop you can also pay with charge card or cash card (no Paypal).